Pooles Cavern Shop


Pooles Cavern Shop Terms & Conditions and visitor information


Thank you for your purchase, we very much look forward to welcoming you to Poole’s Cavern and Buxton Country Park. We have everything in place to make your visit safe and enjoyable. Our staff are fully trained in all aspects of our new procedures and we are compliant with the Visit Britain ‘Good to Go’ industry standard for visitor attractions. There are new procedures, which we will ask all visitors to comply with to ensure your visit is safe for your group, our staff and other visitors.

* If you or any members of your group feel unwell or display any symptoms of Covid -19 DO NOT travel to visit. We can rearrange your visit or offer a refund (see T&Cs)
* Please arrive in good time for your tour. Timed entry ensures we can maintain visitor numbers and social distancing. Late arrivals may be refused entry but we will do our best to re-book you if possible.
* On arrival there is a pay and display car park. Its £2.00 for 4 hours. Tickets may be purchased by coin at the car park or by contactless payment at the visitor centre reception.
* At the visitor centre, one of our guides who will direct you to use the hand sanitiser station before entering will welcome you.
* Our staff will validate your tickets and you may explore the exhibition area where your cavern tour guide will meet you and begin your journey through the cavern.
* For all visitors and staff safety, we ask that all visitors except infant’s wear face covering for the duration of the cavern tour. Disposable masks will be available at our reception if you do not have your own.
* The cavern is a constant 7°c so bring a warm jacket for your visit. There are 28 steps in the cavern up and down. The cavern path is paved throughout the 300-metre route.
* The cavern tour will be a 45-minute journey underground, photography is permitted.
* Toilets and facilities regularly inspected, sanitised and cleaned throughout the day.
* We will have a reduced catering offer of take away coffee and tea and snacks. There are picnic tables around the site available.
* We reserve the right to refuse entry to anyone not complying


HOW TO FIND US


Poole’s Cavern is on Green Lane, Buxton, Derbyshire SK17 9DH for Sat Nav please double check that the destination is Buxton. We are off the B5059 and A515 junction. We are a 20-minute walk from Buxton rail and bus stations.


Terms and Conditions


We are required to maintain visitor contact details for the NHS test and trace scheme. Details will be held securely for 21 days after your visit and will only share on request with NHS test and trace services. Refunds will be given in full for visits cancelled up to 7 days before your visit. For cancelled visits due to Covid- 19 or late arrivals, we will do our best to re-arrange your visit for another time.